REFUNDS & RETURNS

Refunds policy

We have a 20-day return policy, which means you have 20 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Shipping cost associated with your original order are non-refundable. All non-faulty returns are assessed individually. 

To start a return, you can contact us at hi@reelhookedapparel.com. Please note that returns will need to be sent to the following address: P.O. box 63 berry springs, 0838 AU

Goods such as gift cards are exempt for refunds.

If your return is accepted, buyer will be required to pay for shipping at their expense. We'll email instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hi@reelhookedapparel.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@reelhookedapparel.com